Caroline E. Nixon, LMSW, RN, is a seasoned Patient Experience leader with almost 3 decades of experience spanning healthcare systems and higher education, including TCU and UTA. Currently leading Patient Experience Systems & Analytics at UT Physicians, part of UTHealth Houston, she specializes in optimizing patient and family experience through advanced survey analytics, data-driven strategy, and cross-functional collaboration. Caroline brings deep expertise in CAHPS methodologies, quality improvement, and healthcare reporting, with a proven ability to translate complex data into actionable insights for executive and clinical leaders. Her career reflects a strong track record of improving patient experience outcomes, including achieving top-decile performance in key domains, and leading enterprise-wide initiatives in community insights, transparency, reputation monitoring, survey implementation, complaint management, and service excellence. A licensed social worker and registered nurse, she is recognized for her compassionate leadership, strategic thinking, and ability to drive meaningful, sustainable improvements in patient care and safety.