At the conclusion of this activity, participants should be able to:

• Identify best practices for communicating with excellence
• Recognize how key words, managing up and avoiding we/they can impact patient outcome
• Develop approaches that promote teamwork and human centered care in order to maximize engagement of patients and team members
• Analyze the various multidisciplinary and interdisciplinary teams that exist
• Assess the challenges of breaking down silos and creating an environment where everyone feels comfortable speaking up
• Define and differentiate multidisciplinary and interdisciplinary care