Lara Burnside, MHA, CEC

Lara Burnside’s career has focused on inspiring passion in leaders to create workplaces that value and honor people.

Lara is a Co-Founder of CSE Leadership, LLC - a global boutique consulting and executive coaching practice focused on helping individuals and organizations to coach, support and engage at the highest levels.

Lara’s career has been developed using a people-first mentality.  She has built human resources and patient experience departments from the ground up, worked as a consultant and partner with thousands of leaders and clinicians at close to 200 organizations over the course of her 25-year career.  The organizations she has been a part of have received top honors – including, the Malcolm Baldrige Quality Award, Modern Healthcare’s Best Place to Work, Leapfrog score of A (the only US public hospital to ever achieve this), and recognition by Washington Monthly as the number one hospital in the United States.

Prior to CSE Leadership, Lara worked as a Senior Vice President, Chief Experience Officer for a hospital network, where she created and developed programs that embrace best-practice tactics proven to engage patients as partners in their care. This journey produced an improvement in physician engagement results from the 19^th percentile to the 73^rd percentile, patient experience measures improved from the 3^rd percentile to the 80^th percentile and employee engagement from 0 to 91^st percentile. 

Lara’s love and desire for people to do and be their best motivated her to develop training programs for leaders, employees, and clinicians – all bringing exceptional results that top the national benchmarks. Lara’s passion lies in inspiring organizations and individuals to discover that small and simple actions can bring optimal results. 

Lara received her Bachelor of Arts Degree in Communications from the University of West Florida and her Master of Healthcare Administration from the University of Cincinnati where she graduated with honors. She has been recognized by Becker’s Hospital Review four times as one of the top Chief Experience Officers in the Country.