10:00 AM – 11:00 AM
Alex Christgen, MBA, CPPS, CPHQ, Center for Patient Safety  –
Shelly Pierce, DBA, CPHQ, CPHRM, CPPS, Center for Patient Safety –

“Focus on Culture CMS PSSM Requirements”

1. Describe why organizational culture is essential for organizational strategy
2. Identify how culture surveys are used as a leadership tool for identifying strengths and opportunities
3. Explain how to align your organization's culture efforts with the Patient Safety System Model (PSSM) to drive safer, higher-performing systems

11:00 AM – 12:00 PM
Jackson Kerchis –

“4S Model of Change Management”

1. Implement the 4S Model to lead change in healthcare teams
2. Enhance skills, systems, shared commitment, and psychological safety to improve performance
3. Apply case study lessons to drive outcomes and cost savings