At the conclusion of this activity, participants should be able to:

• Discuss how human connections build trust
• Develop the mindset and skill of active listening
• Analyze patient feedback to achieve exceptional outcomes in service and quality
• Create space for intentionality and presence in every interaction, every day, every time
• Develop an understanding of how effective communication builds trust, reduces anxiety and increases clinical outcomes
• Demonstrate critical thinking skills to assess and adapt patient communication needs and respond with care and compassion
• Practice effective verbal and non-verbal communication skills to establish rapport, build trust, and create a comfortable environment for patients