My Account/Profile

How do I create an account?

• Click “Register” found on the top right corner of the home page.
• Complete the form to create a new account.
• Reminder: Create only one account in this learning management system.

How do I log into my account?

• Navigate to the home page.
• Click on the "Log in" link in the upper-right corner of the screen.
• Enter a username and password into the text fields.
• Click the "Log in" button.

How do I edit my account?

• Click on “My Account” in the top banner on the right.
• Once on the “My Account” page, click the “Edit” tab to make updates or changes.

How do I edit my Mobile Number?

• Navigate to the home page.
• Log in to the site.
• Click on the "My Account" link at the top right corner of the page.
• Click on the "Edit" tab" at the top of the page.
• Click on the "Mobile" subtab.
• Edit the mobile phone number (if desired).
• Select a country.
• Click "Confirm Number."

Forgotten Username/Password

How do I reset my password?

• Follow the prompt “Have you forgotten your password?” given when the incorrect password is entered OR
• Click on “Log in” and click on “Request new password” OR
• Click “Register” and choose “Request new password”.

Registration

How do I register for a course?

• Use the “Catalog” or use the search bar to find a course.
• Click on the course and then click on the “Register” tab.

How do I search for courses in my specialty?

• Search under “Catalog table” and refine for category, format, or sell price.

Certificates/Transcripts 

How do I download my transcript?

• Select the “My Account” tab and click on Transcript.
• Download a pdf of completed, pending or external credit activities.

How do I go to see my credits from past courses?

• Under the “My Account” tab click on Transcript.
• Choose “Completed activities,” “Pending activities” or “External credits”.
• Credits from past courses can be searched by title or within a date range.
• Transcripts can be viewed, downloaded, or printed.
• How can I download a certificate?
  • Under the “My Account” tab click on “Transcript”.
  • Click “Certificate” for any course as appropriate.

How do I add external credit awarded outside of the organization?

• Log in to the site.
• Navigate and click on "My Account".
• Click the "My Activities" tab.
• Click "External Credits."
• Click "Add Credits”.
• Type in the Course name, Date Completed, and Credit hours. A certificate may be uploaded.
• Click "Save."
• External credit entered appears on the page. The data may be filtered by date or downloaded as a PDF.

Course Information

Will a course save my progress if I need to step away and return to it later? 

• Yes, it will automatically save your progress.

Will a quiz/evaluation save my progress if I need to step away and return to it later? 

• Quizzes/Evaluations will not save your progress unless you click the “Save Progress” option.

How do I return to a course I’ve already registered for and resume it?  

• Under the “My Account” tab click on “Course”.
• Click the course as appropriate.
• Click “Take course”.
• Click “Resume course”.

IT Information

Which Browser should I use for this website?

•  This site works with most modern web browsers (e.g., Chrome, Internet Explorer, MS Edge, Safari)

Do I need to have Adobe Reader to participate in a course?

• A PDF reader, such as Adobe Acrobat Reader, will be required to participate in some courses.