Alex is the Data Services Manager for the Center for Patient Safety, and has over 25 years of strategic planning, management, process improvement, team building, and culture change experience in both non-profit and for-profit organizations. Alex oversees the Center’s data functions for PSO services and culture measurement. Alex started as a safety director for a manufacturing plant where she was introduced to Six Sigma quality improvement. For the last 20 years, she has worked in healthcare-related fields including the Quality and Safety department at a hospital and for the Department of Health and Senior Services in the regulatory division for the State of Missouri. She has years of experience in quality and performance improvement, survey assessment development, and academic research and analysis. Alex also has Malcolm Baldrige experience, developing two award-winning applications for organizational performance excellence in healthcare. Alex holds a master’s degree in Business Administration from Columbia College and she is a Certified Professional in Patient Safety and a Certified Professional in Healthcare Quality.