Enhancing Connections

Activity Details
  • Credit Amounts:
    • CPE: 1.00
    • TSBSWE: 1.00
    • UNTHSC: 1.00
    • Physicians: 1.00
    • TNA: 1.00
  • Cost: Free
  • Release: Aug 1, 2018
  • Expires: Oct 31, 2018
  • Estimated Time to Complete:
    1 Hour(s)
  • System Requirements:
  • Average User Rating:
    (5 Ratings)

Needs Statement

Current published literature supports the associations among positive patient experiences, closer adherence to healthcare provider recommendations by patients, better health outcomes and continuity of care. Based on patient evaluative comments and leadership input, areas of strength and improvement were identified regarding the state of current patient experience.

Target Audience

This activity was planned to address the educational needs of physicians, physician assistants, nurse practitioners, nurses, pharmacists, social workers and other staff.

Objectives

Learning Goal and Outcome

Learning Goal:  UNT-Health care teams will better understand the benefits of promoting positive patient experiences.

Learning Outcome: This activity will equip participants with the knowledge to make changes in daily practices to improve patient communication and connection.

 

Objectives

Learners will be able to:

  • Identify several reasons for the importance of focusing on the patient experience.
  • Use communication techniques to demonstrate respect to patients with greetings and care plans.
  • Recognize situations where using the teach-back method can aid in understanding and retention.
  • Discuss with patients the benefits of the patient portal.

Accreditation

CPE

ACPEThe University of North Texas Health Science Center is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

 

This knowledge-based activity has been assigned 0845-0000-18-091-H04-P and will award 1.00 contact hour (0.100 CEUs) of continuing pharmacy education credit in states that recognize ACPE providers.

Statements of participation will indicate hours and CEUs based on participation and will be issued online at the conclusion of the activity. Successful completion includes completing the activity, its accompanying evaluation and/or posttest (score 70% or higher) and requesting credit online at the conclusion of the activity. Credit will be uploaded to CPE Monitor, and participants may print a statement of credit or transcript from their NABP e-profile. UNTHSC complies with the Accreditation Standards for Continuing Pharmacy Education.

TSBSWE

This activity is approved for a maximum of 1.00 Clock Hours for Social Workers.

UNTHSC

The University of North Texas Health Science Center certifies this activity for 1.00 hour of participation.

Physicians

The University of North Texas Health Science Center is accredited by the American Osteopathic Association to award continuing medical education to physicians.

The University of North Texas Health Science Center has requested that the AOA Council on Continuing Medical Education approve this program for 1.00 hour of AOA Category 1B CME credits. Approval is currently pending.

The University of North Texas Health Science Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of North Texas Health Science Center designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

The University of North Texas Health Science Center presents this activity for educational purposes only. Participants are expected to utilize their own expertise and judgment while engaged in the practice of medicine. The content of the presentations is provided solely by presenters who have been selected for presentations because of recognized expertise in their field.

ACGME Competencies

  • Patient care
  • Interpersonal and communication skills

IOM Competencies

  • Provide patient-centered care
  • Work in interdisciplinary teams
  • Employ evidence-based practice

IPE Competencies

  • Roles/ Responsibilities
  • Interprofessional Communication
  • Teams and Teamwork

 
TNA

UNT Health Science Center is an approved provider of continuing nursing education by the Texas Nurses Association - Approver, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

This activity provides up to 1.00 contact hour.

Statements of participation will indicate hours and CEUs based on participation and will be issued online at the conclusion of the activity. Successful completion includes completing the activity, its accompanying evaluation and/or posttest (score 70% or higher) and requesting credit online at the conclusion of the activity.

 

Faculty Disclosure

Neither the UNT Health Science Center INCEDO office nor any of the planning team have anything to disclose.

References

  • Anhang Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Edgman-Levitan S, Cleary PD. Examining the role of patient experience surveys in measuring health care quality. Medical Care Research and Review. 2014 Oct;71(5):522-54.

  • Boissy A, Lloyd S. STEPSforward: Building a Patient Experience Program. American Medical Association. Access: https://www.stepsforward.org/modules/patient-experience-program

  • DeBronkart D, Sands DZ. Let patients help. New Hampshire: Smash Words Edition. 2013.

  • Saultz JW, Lochner J. Interpersonal continuity of care and care outcomes: a critical review. The Annals of Family Medicine. 2005 Mar 1;3(2):159-66.

  • Van Servellen G, Fongwa M, Mockus D’Errico E. Continuity of care and quality care outcomes for people experiencing chronic conditions: A literature review. Nursing & health sciences. 2006 Sep;8(3):185-95.