Needs Statement

The presence of technology has altered all of our personal interactions. The rapid adoption of electronic health records, patient portals and regulations into medical practice has required healthcare teams to implement new ways of communication, workflow and documentation. The ways in which one team position interactions with the technology are often out of sight from other positions on the team. This module aims to enhance all our interpersonal communication and shine light on how our different health team members’ technology use, influence the results for all.

References:

• Alkureishi M, Lee W, Farnan J, Arora V. Breaking away from the iPatient to care for the real patient: implementing a patient-centered EMR use curriculum. MedEdPORTAL. 2014;10:9953. https://doi.org/10.15766/mep_2374-8265.9953
• Verghese A, Culture Shock — Patient as Icon, Icon as Patient. N Engl J Med. 2008; 359(26); 2748-275
• Verghese A. (2011) TED talk: Abraham Verghese: A doctor's touch. Retrieved from http://www.ted.com/talks/abraham_verghese_a_doctor_s_touch.html
• Wartman, SA. The role of the Physician in 21^st Century Healthcare. Nota Bene: Ideas for thought Leaders. Association of Academic Health Centers. 2017; 2(1):16. Accessed: http://www.aahcdc.org/Publications-Resources/Series/Nota-Bene
• Weizenbaum, Joseph. Computer Power and Human Reason. W.H. Freeman and Company: 1976

 

Learning Goal and Outcome

Learning Goal:  UNT Health care teams will use EHR best practices when communicating with patients, completing process tasks in NextGen and documenting MIPS measures.

Learning Outcome: This activity will equip participants with techniques to incorporate technology to benefit patient-health provider communication, understand select aspects of clinic workflow better and improve MIPS documentation.

Target Audience

This activity was planned to address the educational needs of physicians, physician assistants, nurse practioners, nurses, pharmacists, social workers and other staff.

Objectives

Learners will be able to:

• Identify person-centered EHR communication best practices to enhance patient-health provider communication in the outpatient setting.
• Explain how front desk and MA workflow roles/tasks contribute to overall patient flow and efficiency.
• Examine personal MIPS documentation practices.

Accreditation

CPE

The University of North Texas Health Science Center is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

 

This knowledge-based activity has been assigned UAN 0845-0000-18-033-H05-P and will award 1.00 contact hour (0.100 CEUs) of continuing pharmacy education credit in states that recognize ACPE providers.

Statements of participation will indicate hours and CEUs based on participation and will be issued online at the conclusion of the activity. Successful completion includes completing the activity, its accompanying evaluation and/or posttest (score 70% or higher) and requesting credit online at the conclusion of the activity. Credit will be uploaded to CPE Monitor, and participants may print a statement of credit or transcript from their NABP e-profile. UNTHSC complies with the Accreditation Standards for Continuing Pharmacy Education.

TSBSWE

This activity is approved for a maximum of 1.00 Clock Hours for Social Workers.

UNTHSC

The University of North Texas Health Science Center certifies this activity for 1.00 hour of participation.

Physicians

The University of North Texas Health Science Center is accredited by the American Osteopathic Association to award continuing medical education to physicians.

The University of North Texas Health Science Center has requested that the AOA Council on Continuing Medical Education approve this program for 1.00 hour of AOA Category 1B CME credits. Approval is currently pending.

The University of North Texas Health Science Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of North Texas Health Science Center designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

The University of North Texas Health Science Center presents this activity for educational purposes only. Participants are expected to utilize their own expertise and judgment while engaged in the practice of medicine. The content of the presentations is provided solely by presenters who have been selected for presentations because of recognized expertise in their field.

ACGME Competencies

• Patient care
• Interpersonal and communication skills
• Systems-based practice

IOM Competencies

• Provide patient-centered care
• Work in interdisciplinary teams
• Employ evidence-based practice

IPE Competencies

• Roles/ Responsibilities
• Interprofessional Communication
• Teams and Teamwork

 
TNA

UNT Health Science Center is an approved provider of continuing nursing education by the Texas Nurses Association - Approver, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

This activity provides up to 1.00 contact hour.

Statements of participation will indicate hours and CEUs based on participation and will be issued online at the conclusion of the activity. Successful completion includes completing the activity, its accompanying evaluation and/or posttest (score 70% or higher) and requesting credit online at the conclusion of the activity.

Faculty Disclosure

Neither the UNT Health Science Center INCEDO office nor any of the planning team have anything to disclose.

Additional Information

Data collected as part of this activity may be analyzed as part of educational research to study the effectiveness of interventions. This project is included under UNTHSC IRB protocol #2017-056.